Refund Policy
Last updated: August 2026
We want you to be happy with your website — that's why you review it before you pay a penny beyond the build fee. This policy sets out clearly when refunds are, and are not, available. It forms part of our Terms & Conditions.
Our money-back promise: if you change your mind before we begin building, we'll refund your build fee in full. Once we've started work, the build fee is non-refundable — because the work has been done.
1. Build fee
- Before build begins — full refund of the build fee on request.
- Once build has begun — the build fee is non-refundable. "Begun" means we have started design or development work on your site, which typically happens shortly after you submit your brief.
- We do not refund because you failed to supply the content or approvals we asked for, changed your mind after work started, or no longer want the site for reasons unrelated to our performance.
2. Monthly hosting & care plan
- The first month is free. You can cancel during the free month and never be charged for the care plan.
- After that, the care plan is billed monthly in advance. You can cancel any time; cancellation takes effect at the end of the current paid month.
- We do not provide partial or pro-rata refunds for a month already started. When the care plan ends, your website is taken offline.
3. Add-ons
Add-ons such as logo design, SEO, Google Business Profile setup and extra pages are non-refundable once work on them has started. Where an add-on involves a third-party cost we cannot recover (for example registering a domain name), that cost is non-refundable from the moment it is incurred.
4. Consumers & the right to cancel
If you are a consumer with a statutory right to cancel a distance contract, note that by ordering and asking us to begin promptly you expressly consent to us starting the Services straight away. Once the Services have been fully performed you lose the right to cancel, and if you cancel while they are being performed you must pay for the work already carried out. This does not affect your legal rights where a service has not been provided with reasonable skill and care.
5. How to request a refund
Email [email protected] with your order details. Approved refunds are made to your original payment method, normally within 5–10 working days.
6. Chargebacks
If you believe something is wrong, please contact us first — we'll always try to put it right. Raising a chargeback or payment dispute without first giving us a fair chance to resolve the matter is a breach of our Terms, and we reserve the right to suspend or remove your website and recover any costs and fees we incur as a result.
Questions? Contact us at [email protected] or 07393 880 517.