Terms & Conditions

Last updated: August 2026

These Terms govern the supply of all website design, build, hosting and care services by The Website Pal. By placing an order, making payment, or using any service we provide, you agree to be bound by these Terms in full. Please read them carefully.

1. Who we are

"We", "us", "our" and "The Website Pal" mean The Website Pal, a web design business based at 58 Main Street, Ballynahinch, County Down, BT24 8DN, Northern Ireland (email [email protected]). "You" and "the Client" means the person or business that places an order with us. "Services" means any design, build, hosting, care, or add-on service we agree to provide.

2. The agreement

These Terms, together with the order you place at checkout and any brief or instructions you submit to us, form the entire agreement between you and us. They override anything said or implied beforehand. No variation is binding unless we agree it in writing. If you are entering into this agreement on behalf of a business, you confirm you have authority to bind that business, and "you" includes that business.

We may update these Terms from time to time. The version in force is the version published on our website at the date of your order.

3. Services

We provide productised website packages (Starter, Professional, Premium and any e-commerce or bespoke option we agree), each comprising a one-off build and an ongoing, mandatory monthly hosting & care plan. The care plan is an integral part of every package and is not optional; a website cannot be supplied or remain live without an active care plan.

The specific inclusions of each package are those described on our website at the time of order. Anything not expressly included is excluded. Add-ons (such as logo design, SEO, Google Business Profile setup, extra pages) are chargeable separately and governed by these Terms.

4. Fees, payment & billing

• The build fee is payable in full, in advance, at the point of order. We are not obliged to begin work until it has cleared.
• The care plan is billed monthly in advance by recurring card payment via our payment processor. The first month is free; billing begins automatically at the end of that free month and renews each month until cancelled in accordance with clause 10.
• By ordering, you authorise us and our payment processor to charge your payment method for the build fee, any add-ons, and the recurring care plan, on this basis, without further authorisation for each charge.
• All fees are in pounds sterling and, unless stated otherwise, exclusive of any taxes which may apply.
• If any payment fails or is reversed, we may suspend or remove your website and withhold all Services until the account is brought up to date. We may charge reasonable costs incurred in recovering overdue amounts.
• Prices may change; any change will not affect the build fee already paid, but revised care-plan pricing may apply on notice of at least 30 days.

5. Delivery & timescales

Delivery timescales (e.g. 24–72 hours) are targets, not guarantees, and run from the moment you provide us with a complete brief and all content we reasonably require — not from the date of payment. Time is not of the essence. We are not liable for delays caused by you, by incomplete or inaccurate information, by third parties, or by matters outside our reasonable control.

6. Your obligations

• You must provide accurate, lawful and complete information and content promptly, and respond to our requests within a reasonable time.
• You warrant that you own, or are fully licensed to use, all content, logos, images, text and other materials you supply, and that they do not infringe any third party's rights or any law.
• You are solely responsible for the accuracy, legality and compliance of the content and claims on your website, including any regulated claims, accreditations, pricing and guarantees you ask us to publish.
• If you do not provide required materials or approvals within 60 days of order, we may treat the build as complete on the basis of what we hold, or suspend it, without refund of the build fee.

7. Revisions & approval

Each build includes a reasonable number of minor revisions during the review stage to correct genuine errors and make reasonable adjustments. Substantial changes, redesigns, additional pages or new requirements beyond the ordered package are chargeable. Once you approve your website, or if you do not raise specific, reasonable objections in writing within 7 days of us providing it for review, it is deemed accepted and any further changes are chargeable.

8. Intellectual property

• All intellectual property in the website, and in our templates, code, systems, designs, and processes, remains ours until the build fee has been paid in full and cleared.
• On full payment, we grant you a non-exclusive, non-transferable licence to use the finished website for your business for as long as you hold an active care plan. We retain ownership of all underlying templates, frameworks, code, tools and design systems, which we may reuse freely.
• Content you supply remains yours; you grant us a licence to use, reproduce and adapt it as needed to provide the Services.
• You grant us the right to display the website and its screenshots in our portfolio, marketing and case studies, and to include a discreet "website by The Website Pal" credit, unless we agree otherwise in writing.
• If your care plan ends, your licence to the hosted website ends and we may take it offline. We are not obliged to provide source files, exports or migration unless separately agreed and paid for.

9. Hosting & care plan

• The care plan provides hosting, security, uptime monitoring and reasonable minor content updates, as described for your package, on a fair-use basis. It does not include new pages, redesigns, new features, or extensive changes, which are chargeable.
• Hosting is provided using reputable third-party infrastructure. We do not guarantee uninterrupted or error-free service and are not liable for outages, faults or data loss caused by third-party providers or matters outside our reasonable control.
• We may suspend or remove your website immediately if a payment fails, if you breach these Terms, or if content is unlawful, infringing, or exposes us to risk.
• The care plan is rolling monthly with no minimum term. It renews automatically until cancelled under clause 10.

10. Cancellation & refunds

Refunds are governed by our Refund Policy, which forms part of these Terms. In summary:

• The build fee is refundable only if you cancel before we begin building. Once build work has commenced, the build fee is non-refundable.
• The care plan may be cancelled at any time by giving us written notice; cancellation takes effect at the end of the current paid month. We do not refund part-months. When the care plan ends, your website will be taken offline.
• Consumers: where you have a statutory right to cancel a distance contract, by ordering and asking us to begin work promptly you expressly request that we start providing the Services immediately, and you acknowledge that once the Services are fully performed you lose the right to cancel, and that if you cancel during performance you must pay for what has been provided.

11. Warranties & disclaimers

We will provide the Services with reasonable skill and care. Beyond that, and to the fullest extent permitted by law, all other warranties, terms and conditions, whether express or implied, are excluded. In particular we do not warrant or guarantee any specific outcome, including search-engine rankings, traffic, enquiries, sales, revenue or results of any kind. The website and Services are otherwise provided "as is".

12. Limitation of liability

Subject to the above, and to the fullest extent permitted by law:

• We are not liable for any loss of profit, revenue, business, goodwill, data, anticipated savings, or any indirect or consequential loss, however arising.
• Our total aggregate liability arising out of or in connection with the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees you have actually paid to us in the 3 months immediately before the event giving rise to the claim.
• Any claim must be brought within 6 months of the date you became aware, or ought reasonably to have become aware, of the matter giving rise to it.

13. Indemnity

You will indemnify us and hold us harmless against all claims, losses, damages, costs and expenses (including legal costs) arising from the content or materials you supply, your use of the website, your breach of these Terms, or any breach by you of a third party's rights or of any law.

14. Term & termination

This agreement continues for as long as you hold an active care plan. Either party may terminate on written notice as set out in clause 10. We may terminate or suspend immediately on your material breach, non-payment, insolvency, or unlawful or abusive conduct. On termination for any reason, unpaid sums fall due immediately, your licences end, and we may take your website offline. Clauses which by their nature should survive termination (including IP, liability, indemnity and governing law) survive.

15. General

• Force majeure: we are not liable for failure or delay caused by events outside our reasonable control.
• No waiver: failure to enforce any term is not a waiver of it.
• Severability: if any term is found unenforceable, the rest remain in force.
• Assignment: you may not assign or transfer your rights without our consent; we may assign ours.
• Third parties: no one other than you and us has any rights under this agreement.
• Entire agreement: these Terms, your order, our Refund Policy and our Privacy Policy are the entire agreement between us and supersede all prior discussions.

16. Governing law & jurisdiction

These Terms and any dispute arising from them are governed by the law of Northern Ireland, and the courts of Northern Ireland have exclusive jurisdiction.

Questions? Contact us at [email protected] or 07393 880 517.